“My word is my bond.”
When is the last time that you heard that phrase? More importantly, when is the last time that you believed the person who said it?
Commitments are something that we all hope to count on, but when it’s time for them to be recognized we sometimes hold our breath during the moment of truth when they will either be honored or…not so much.
Several years ago Dana and I purchased an entire set of Samsonite luggage in the hopes of traveling the world together. Since then we’ve been blessed to travel across the country many times and also “across the pond” to Europe on several occasions. During each of those trips our luggage has served us dutifully, but there’s been a toll to be paid when they’ve been less than gingerly “handled” at various airports. If you’ve ever wondered what machinery is involved in the processing of your bags between the check-in counter and the underbelly of the airplane, I can assure you that its diet consists primarily of zipper tags (given how many times ours have mysteriously disappeared by the time we retrieved our bags at the baggage carrousel).
When we met Greg at our local store and inquired as to whether or not repairs might still be covered under Samsonite’s 10-year warranty (after purchasing our luggage 9 years ago), he assured us that finding out was worth our time. Greg never searched for a loophole within the warranty language, and to their credit, neither did Samsonite. Our warranty service requests were fully honored without question.
Given the overall quality of their products, and their commitment to honoring their warranty, I’d give @samsoniteusa 5 ⭐️!
And that’s…Henry’s Take.
Samsonite
5630 Paseo Del Norte
Carlsbad, California
(760) 804-0053
